Shipping policy
Shipping Policy
Ukrainian Egg LLC
Effective Date: Feb 27, 2025
ORDER PROCESSING & SHIPPING TIMES
• All orders are processed and shipped within 2-3 business days after payment is received.
• If there is a delay in shipping beyond this timeframe, customers will be notified via email.
• We do not process or ship orders on weekends or public holidays.
SHIPPING METHODS & DELIVERY ESTIMATES
We use reliable shipping carriers to ensure safe and timely delivery. Estimated shipping times vary depending on the destination:
• Domestic (U.S.): up to 7 work days, depending on the carrier
• International: up to 20 work days, depending on the carrier
Once your order has been shipped, you will receive a tracking number via email to monitor the delivery progress.
DAMAGED OR LOST PACKAGES
We carefully inspect all items before shipping to ensure they are in perfect condition. However, we are not responsible for any damage caused by the shipping carrier.
If your package arrives damaged:
1. Take clear photos of the damaged item and packaging.
2. Email us at lesya@ukrainianegg.store within 5 days of receiving the package.
3. We will assist in filing a claim with the shipping carrier.
If your package is lost in transit, please contact us so we can assist in tracking it down. However, once the carrier marks a package as “Delivered,” we are not responsible for theft or loss.
INTERNATIONAL SHIPPING
We ship worldwide, but customers are responsible for any customs duties, taxes, or import fees required by their country.
International orders may experience delays due to customs processing, which are beyond our control. Please check your country’s customs policies before placing an order.
RETURN SHIPPING & EXCHANGES
• We do not offer refunds, only exchanges under specific conditions.
• Customers must request an exchange within 5 days of receiving their order.
• Customers are responsible for return shipping costs and a flat $10 reshipment fee for replacement items.
• The item must be in perfect condition, unused, and in original packaging for an exchange to be approved.
For full details, see our Return & Exchange Policy:
🔗 https://ukrainianegg.net/policies/refund-policy
ADDRESS ACCURACY & UNDELIVERABLE PACKAGES
• Customers are responsible for providing an accurate shipping address at checkout.
• If an order is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the package.
• We do not refund orders that are returned to sender due to an incorrect or incomplete address.
ORDER TRACKING
Once your order ships, you will receive an email with your tracking number and carrier details. Please allow up to 48 hours for tracking updates to appear.
CONTACT US
For any shipping-related questions, please contact us:
Company Name: Ukrainian Egg LLC
Phone Number: +1 (708) 369-0601
Email: lesya@ukrainianegg.store
Address: 5555 Del Monte Drive, Houston, TX 77056, United States
By placing an order with us, you agree to the terms outlined in this Shipping Policy. If you do not agree, please refrain from making a purchase.